Reimbursement Policies

We want to assist physicians, facilities, and other providers in accurate claims submissions and to outline the basis for reimbursement if the service is covered by a member’s Healthy Blue benefit plan. Keep in mind that determination of coverage under a member’s benefit plan does not necessarily ensure reimbursement. These policies may be superseded by provider or state contract language, or state, federal requirements, or mandates. Providers and facilities are required to use industry standard codes for claim submissions. Services should be billed with CPT® codes, HCPCS codes, and/or revenue codes. The billed code(s) should be fully supported in the medical record and/or office notes. Industry practices are constantly changing and Healthy Blue reserves the right to review and revise its policies periodically.