Contact Healthy Blue
Please have the servicing provider national provider ID ready when calling.
Monday to Friday, 8 a.m. to 6 p.m. Central time (CT).
Holidays: MLK — Open; All other holidays — Closed
Questions such as claims, payment details, prior authorizations, member benefits and eligibility status can also be answered at availity.com.*
P.O. Box 61010
Virginia Beach, VA 23466-1010
Receive email from Healthy Blue.
Healthy Blue is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.
Email a Provider Experience associate
Did you know that most questions and issues can be resolved by using the Healthy Blue self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with a Healthy Blue associate from within the Availity Portal.
For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.
Provider Tools & Resources
- Roster Automation Standard Template
- Log in to Availity
- Launch Provider Learning Hub Now
- Learn about Availity
- Precertification Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Eligibility Overview
- Provider Manual and Guides
- Provider Search Tool
- Training Academy
- Electronic Data Interchange (EDI)
- Quality of Care Incident Form