Contact Healthy Blue

Provider Services



Please have the servicing provider national provider ID ready when calling.

Monday to Friday, 8 a.m. to 6 p.m. Central time (CT).
Holidays: MLK — Open; All other holidays — Closed

Questions such as claims, payment details, prior authorizations, member benefits and eligibility status can also be answered at .*


Mailing address
P.O. Box 61010
Virginia Beach, VA 23466-1010

Receive email from Healthy Blue.

Healthy Blue is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email.


Email a Provider Experience associate

Did you know that most questions and issues can be resolved by using the Healthy Blue self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with a Healthy Blue associate from within the Availity Portal.

For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.

Provider Tools & Resources

Interested in becoming a provider in the Healthy Blue Network?

We look forward to working with you to provide quality service for our members.