Condition Care/Clinical Health Promotion

Our Condition Care (CNDC) team is based on a system of coordinated care management interventions and communications designed to assist physicians and others in managing members with chronic conditions.

Our Mission

The mission of the CNDC department is to improve the health and quality of life for Healthy Blue members by encouraging member self-care efforts, coordinating health care education, and providing interventions along the continuum of care.

CNDC services include:

  • A holistic, member-centered approach to disease management focusing on the needs of the member.
  • Motivational interviewing techniques used in conjunction with member self-empowerment.
  • The ability to manage more than one disease to meet the changing health care needs of our member population.
  • Weight management and smoking cessation education.

Benefits of collaborating with CNDC:

  • Quality of care: You can refer patients who have multiple conditions; we can provide additional education and care management.
  • Collaborative treatment plans: We provide you with CNDC information and the most up-to-date Clinical Practice Guidelines (CPGs) to assist in creating an individual plan of care for your patient. Together, we can create patient treatment plans.
    • CPGs are available on Availity* (login is required).
  • Receive feedback on your patients between appointments: Get feedback on your patients’ care plans and condition management through Patient360 in Availity.

Who is eligible?

Condition Care services are available for members diagnosed with one or more of the following conditions:

  • Asthma
  • Bipolar disorder
  • Coronary artery disease (CAD)
  • Congestive heart failure (CHF)
  • Chronic obstructive pulmonary disease (COPD)
  • Diabetes
  • Hypertension
  • Major depressive disorder (MDD) in adult and child/adolescent
  • Schizophrenia
  • Substance use disorder (SUD)

Our programs* feature:

  • Proactive population identification processes.
  • Evidence-based national practice guidelines.
  • Collaborative practice models to include physician and support service providers in treatment planning for members.
  • Continuous patient self-management education including primary prevention, healthy behaviors coaching, compliance/monitoring, and care management for high-risk members.
  • Ongoing communication with primary and ancillary providers regarding patient status.
  • Nine National Committee for Quality Assurance (NCQA) accredited programs that incorporate outreach, education, care coordination, and follow-up to improve treatment compliance and enhance self-care.


  • Address gaps in care
  • Improve the understanding of disease processes
  • Improve the quality of life for members
  • Support collaboration to develop member-centered goals and interventions
  • Support network provider relationships with members
  • Increase network provider awareness of CNDC programs
  • Reduce acute episodes requiring emergent or inpatient care
  • Identify social determinants of health and refer members to appropriate community resources

How to contact Us

Email us at anytime or call 1-888-830-4300 from 8:30 a.m. to 5:30 p.m. local time, Monday through Friday, to reach a CNDC/PHP staff member. Confidential voicemail is available 24 hours a day.

Wellness Program

This is a program offering assistance with weight management, nutrition and tobacco cessation. The Wellness Program helps members by establishing individual goals and providing support and follow up over a six-month period. Program offered to members ages 18 and older.

How can I refer a member to the Wellness Program?

To refer a member to the CNDC/PHP, fill out our Condition Care Program Referral Form and email the completed form to .

Provider Rights and Responsibilities

You have additional rights and responsibilities such as the right to:

  • Obtain information about the organization’s services, staff qualifications, and any contractual relations.
  • Decline to participate in or work with the organization’s programs and services on behalf of their patients.
  • Be informed how the organization coordinates interventions with care plans for individual members.
  • Know how to contact the care manager responsible for managing and communicating with their patients.
  • Be supported by the organization when interacting with members to make decisions about their health care.
  • Receive courteous and respectful treatment from the organization’s staff.
  • Communicate complaints to the organization.

Note: Our CNDC programs do not advertise, market, or promote specific products or services to members or providers. We do not have any financial ownership arrangements with anyone who advertises, markets, or provides the goods and services we offer.

Provider Tools & Resources

Interested in becoming a provider in the Healthy Blue Network?

We look forward to working with you to provide quality service for our members.