Training Academy

Healthy Blue offers an extensive library of training and continuing education opportunities. We will add presentations, videos, and other training documentation as they become available.

Training and Tutorials

Schedules and Registration


Provider Pathways –Digital Provider Orientation is Here

Provider Pathways is a 24/7 educational resource that offers a foundation for doing business with Healthy Blue. It’s designed to be user friendly and gives you flexibility when scheduling training for yourself and your staff.

Learn about Availity

Many of the tools you need — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity* account. You can find instructions for locating and using these tools on the Learn about Availity page.

Log in to Availity

Screening, brief intervention, and referral to treatment (SBIRT)

Screening, brief intervention, and referral to treatment, commonly referred to as SBIRT, is an evidence based, comprehensive, integrated approach to the delivery of early intervention and treatment services to people with substance misuse and those at risk of developing disorders.

The goal of SBIRT is to reduce and prevent related health consequences, disease, accidents, and injuries. Risky substance use is a health issue that often goes undetected; providers can help by incorporating this evidence-based tool that is demonstrated to be valid and reliable in identifying individuals with problem use or at risk for a substance use disorder (SUD). For any further discussions regarding SBIRT, please contact your Provider Experience or Provider Relations consultant.

SBIRT resources

Carelon Medical Benefits Management resources

Cultural Competency Resources

My Diverse Patients

The My Diverse Patients website offers learning experiences, techniques and helps you to provide the individualized care every patient deserves, regardless of their diverse backgrounds.

My Diverse Patients website

Improving the Patient Experience

What Matters Most: Improving the Patient Experience is an online course for providers and office staff that addresses gaps in care and offers approaches to communication with patients. This course is available at no cost and is eligible for one CME credit by the American Academy of Family Physicians.

What Matters Most: Improving the Patient Experience

Cultural Competency and Patient Engagement

A training resource to increase cultural and disability competency to help effectively support the health and health care needs of your diverse patients


Caring for Diverse Populations Toolkit

A comprehensive resource to help providers and office staff increase effective communication by enhancing knowledge of the values, beliefs and needs of diverse patients

Online Training in Availity

Healthy Blue offers online training to assist you in caring for our members with consideration of their personal language needs, thoughts, customs, beliefs, and values.

All contracted health care providers with Healthy Blue should complete the online Cultural Competency Training.

Accessing training within Availity:

  1. Log in to Availity .
  2. From the Availity home page, select Payer Spaces from the top navigation.
  3. Select the Healthy Blue health plan from the Payer Spaces menu.
    Please note: You must select the main Healthy Blue health plan, not the Medicaid space.
  4. Select Access Healthy Blue Learning and Development from the Resources tab.
  5. From the Healthy Blue Training Opportunities dashboard, search for Physician’s Cultural Competency course or navigate to it through the filters menu on the left side of the screen.

Provider Tools & Resources

Interested in becoming a provider in the Healthy Blue Network?

We look forward to working with you to provide quality service for our members.