Training Academy
Healthy Blue offers an extensive library of training and continuing education opportunities. We will add presentations, videos, and other training documentation as they become available.
Training and Tutorials
Schedules and Registration
Provider Manual
The provider manual provides key administrative information, including the quality improvement program, the UM program, quality standards for participation, claims appeals, and reimbursement and administration policies.
Learn about Availity
Many of the tools you need — eligibility and benefits inquiry, claims submission, claims status inquiry, and authorizations — can be accessed from your Availity* account. You can find instructions for locating and using these tools on the Learn about Availity page.
Cultural Competency Resources
My Diverse Patients
The My Diverse Patients website offers learning experiences, techniques and helps you to provide the individualized care every patient deserves, regardless of their diverse backgrounds.
Improving the Patient Experience
What Matters Most: Improving the Patient Experience is an online course for providers and office staff that addresses gaps in care and offers approaches to communication with patients. This course is available at no cost and is eligible for one CME credit by the American Academy of Family Physicians.
Cultural Competency and Patient Engagement
A training resource to increase cultural and disability competency to help effectively support the health and health care needs of your diverse patients
Caring for Diverse Populations Toolkit
A comprehensive resource to help providers and office staff increase effective communication by enhancing knowledge of the values, beliefs and needs of diverse patients
Online Training in Availity
Healthy Blue offers online training to assist you in caring for our members with consideration of their personal language needs, thoughts, customs, beliefs, and values.
All contracted health care providers with Healthy Blue should complete the online Cultural Competency Training.
Accessing training within Availity:
- Log in to Availity.
- From the Availity home page, select Payer Spaces from the top navigation.
- Select the Healthy Blue health plan from the Payer Spaces menu.
Please note: You must select the main Healthy Blue health plan, not the Medicaid space. - Select Access Healthy Blue Learning and Development from the Resources tab.
- From the Healthy Blue Training Opportunities dashboard, search for Physician’s Cultural Competency course or navigate to it through the filters menu on the left side of the screen.